Shipping policy

Shipping Policy & Click & Collect

New Zealand Shipping Information (Business days / hours apply, Monday-Friday)

  • Orders are usually dispatched within 24 hours from point of order excluding weekends and public holidays. Some items will have delayed shipping which will be stated on the product’s web page or we will contact you.
  • Supply issues / delays are rare and if applicable, you will be notified as soon as possible
  • NZ Delivery Estimated days from dispatch, (Monday- Friday): Auckland 1-2, North Island 1-3, South Island 2-4 working days* -Subject to courier company delivery times
  • Rural Delivery / Bulky / Heavy / Dangerous Goods orders may take up to 1-3 days longer*.
  • Online tracking details will come to you by email once the order is collected & scanned by the courier.
  • Goods will be shipped once payment has been validated and the order is accepted and invoiced by our team.
  • Deliveries to Waiheke Island, Great Barrier Island, Stewart Island or the Chatham Islands additional charges may apply
  • DAMAGE IN TRANSIT: Freighted/couriered items must be thoroughly checked inside before signing for your delivery. Ensure all products are in good condition.  As per strict courier company conditions, damaged items must be reported by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement on the items.

Click & Collect Information

  • Click & Collect is available from Evocean 141 Westhaven Drive, Westhaven, Auckland, 1010 during trading hours.
  • If there is any issue with your order, we will call you.
  • You will need to await an email confirmation from us to confirm the order is ready for you. Feel free to call us to see when your order is ready for pick up 09 600 1615
  • The person ordering will need to present photo id on collection and our team will record your id number for security reasons. These records will be secured behind our counter, not available to the public and shredded within 2 months of date of purchase. If these terms cannot be met and the team is not satisfied with secure supply of the order, the order cannot be supplied and a refund will be processed.